Unfortunately, this job posting is expired. Phone. You also have not sent me any packaging to return the equipment. Turn on and start the hub. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. Virgin used to send people to collect STBs, but obviously people weren't in, or dates weren't convenient etc. Virgin Media is a telecommunications company. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. 99/month or £79. £27. uk) to request they correct the data wrongly indicating equipment. Sign in or register . Excludes broadband faults and broadband network outages. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Full time People enjoy this job; Good employer; Good shift notice. I'm sorry to hear you've been struggling to send your Hub 3 back to us. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. The second method is to send an email to Virgin Media requesting a return kit. Virgin harassing me with multiple debt collection agencies. Getting in touch. They said it should be 30 days to return so basically I have the entire month of Feb. Just complete our disconnection form to make your. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. Are you looking the cancel your Virgin Media account? Getting our contract cancellation user for all queries relating to leaving Virgin Media. Introducing the My Virgin Media app . Have already requested packaging to go to another address. Peel off this label sticker and place. I will send you a private message now, so I can get something arranged for you. I don’t have, have never had and now will never have a virgin media account. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Sign in . Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Tuning in. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. 5203876. Virgin Phone Switchover. The 1st retention person told me that the best they can offer me to keep me is actually £35. You should receive an email confirming the returns though 🙂. New around here? Check out the do's and don'ts, in our Community FAQs. lobat. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. Hi all - Looking to get a 2nd TV 360 box. I contacted VM via WhatsApp and then phoned VM collections dept. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. We would like to show you a description here but the site won’t allow us. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. Home. Your equipment will be delivered by the courier company, DPD. com, the worlds largest job site. uk. Our VAT number is 591819014. Virgin Media Gets Very Weak Customer Support Rating. On this letter, there is a label sticker. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. Connoleg. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. We're updating your Emergency Backup Line. Please help. Join to view profile Virgin Media. “In 2020, we refurbished and reused 1. My hub and TiVo box were collected by a driver in a Virgin van today. Are them looking to cancels your Virgin Media account? Use ours contract cancellation guide used all demands relationship to leaving Virgin Media. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. The Virgin Media team is available Monday through Friday, 8 a. We. Excludes Essential broadband customers from 10 November 2022. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Kudos to you all. You can actually return the equipment yourself rather than wait for the doorstep collection. Services and installation of equipment may vary subject to government advice on COVID19. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Options. Step 3 - Label the box – a letter came with the. Equipment collection . Options. Hi @stevedh2. 27/08/10 - 15:10 #5. Experience Collections Advisor Virgin Media. Switched On Families. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. What till Watch ; Switching ; Virgin Media and O2 ; Help. QuickStart, set up and connections. On this letter, there is a label sticker. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. 0 Kudos. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Regional Customer Premise Equipment Collections Manager Virgin Media. And if I ask virgin via watsapp they say to phone but I have a baby and I don’t have much time to sit in. Updated 18 Jul 2023. At least 30Mbps download speeds in every room or £100 one-off credit. 0. 12 jobs. Is it easy to cancel Virgin Media? Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. You have now charged me £40 for equipment I do not want and would be happy to return. I dont have the - 5205783. Expertise in implementing, developing and reviewing procedures. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. co. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Forum Team. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. Early Disconnection Fees- PAYM & SIM Only Contract. Broadband. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. Virgin Media is a telecommunications company. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. I was at the store where I bought it and they told me to call the virgin media support team. Our Products. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I guess the first lady I talked to misinterpreted it. Unfortunately I do not. com asking me to book a date for my equipment to be returned. Struggling to pay. This is 17. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. You have the account number and the address if you can't find it with them there is a problem with your system. Virgin Media is a telecommunications company. This depends on the equipment you want to recycle. Great. Step 3 - Label the box – a letter came with the. We would like to show you a description here but the site won’t allow us. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Options. No notification sent, no kit arrived today. . Gave VM 30 days notice to terminate on 7 March. Expertise in implementing, developing and reviewing procedures. £27. HomeHD box may differ from that shown. £35 setup fee applies*. Registration is fast, simple and absolutely free so please join our community. Don't worry, we can still help! Below, please find related information to help you with your job search. Collection of kit. 1) Yes RJ11 plug to BT socket is the adapter. Choose the best spot for your wifi hub. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. All Rights ReservedSee what you can do. Find out how to do it yourself, or how to get one of our engineers to help. . Skip to main content Accessibility Help . I had a text message last month saying a collector was in my area. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Apply Today. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. You may choose to receive a paper bill instead. Networking and WiFi. Call us from a textphone on 18001 0345 454 1111. collections team manager at Virgin Media West Midlands, England, United Kingdom. For service in Cantonese or Mandarin. Virgin Media Community. The equipment must be in its original box, with all relevant accessories and paperwork included. SpeedYou can then easily manage your appointment online if you need to make changes. The equipment is provided for use by residential customers and are for residential, non-commercial use only. Many thanks,Sorry to hear that you're not able to find your door step collection date. Placed order for M1gig 12th August still not received modem. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. May I ask if you've been able to return the equipment? For more information on this, please read here. 50 off cable bundle price a month, for first 12 months. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. . If this does not work, or you've lost your remote control, you'll need to complete the remote control order. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Mobile Your Account. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Thank you for your post and welcome back to our community forums. Nottingham, England. You can contact us to discuss your O2 mobile products and services. co. Hi I have recently left VM. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Committed to add value and raise performance through collaborative approach. Posted 7:20:44 PM. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. So Virgin swapped to postal collections only. on 22-09-2022 11:27. I have requested a collection of my equipment three times and to date you have failed to turn up twice. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. Received confirmation emails etc confirming the booking as today. There are two paths you could take here, both will depend on your having VM broadband. Part of your role would include door-to-door sales with new residential and business customers. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. For more information, check out. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. Their Resolution Team emailed me in Dec22, gave me a complaint number and. To get the full benefit of both, I would like to relocate them to another room. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Networking and WiFi. Kit collection. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 7 ★. We’ll be in touch within the next 3-5 working days. Your experience matters. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. customer collections virgin media jobs. The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . No phone line. Make a payment. com, the worlds largest job site. This promotion means you won’t pay the usual setup fee of £35. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. on 19-01-2022 12:56. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. D01 C9W8. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. ie. Options. on 19-10-2021 15:13. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. KMM116247153I15977L0KM - I think that was my account. Our Products. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. I submitted a complaint on the online system, didn’t hear anything back from them. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). I am 86 years old housebound as a full time carer for my 83 year old disabled wife. Telling me I need to return my Hub to avoid having a £40 charge on my account. 150 – if you’re calling from a Virgin Media mobile or mobile. I carefully collected my virgin media equipment and sent the package. Place. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Wrong equipment sent for hub 5. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. ahhh the rubbish that is CS - you could try this. Back Submit. Once you've got your equipment home, you may need some help setting it all up. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. At this point I sent all my equipment back to virgin (2 tv set top box's. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. It's important to research the company, as well as practice answering the questions beforehand. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. Home. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. Hi - thanks for replying. View the job description, responsibilities and qualifications for this position. Posted 7:20:44 PM. to 9 p. Options. If you think you’ve used the incorrect bank account details when paying via bank transfer. equipment. By online chat If you prefer, so you can chat to us online if you’re thinking of. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. The Collections Agent role is open to everyone - simple. We’ll get you set up as one of our approved partners. co. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Virgin Media’s research also found that more than 20% of its 5. Skip until prime content Barrier-free Help . New around here? Check out the do's and don'ts, in our Community. Additional comment actions. Full disconnection - Removing all of your services and closing your account. Browse Virgin Media Virgin Media Community. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. You’ll be provided a set number of homes to visit per day through a handheld mobile device. Good job if you're placed with a good team of people. Anyone can find this group. no. 00. Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. 5k per year. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. In that case you'll end up with VM. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. uk. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. on 18-08-2022 14:29. Virgin Mobile. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. 22 and on 11. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. If you cancel during your minimum term an early disconnection fee will apply. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. Turn on and start the Box. Virgin Media In-Home Partner. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). 4. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. etc. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Skip to main content Accessibility Help . 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Apply for the Job in Equipment Collections Representative at Bradford, . If you can get Quickstart, you can choose one of two delivery options. Simply press 1 when you get through to the automated menu, and you'll be put through to. In your email, include your address, account number, area code, and other essential details. Full time People enjoy this job; Good employer;. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 10. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. . Virgin Media line rental £19 a month required. Once the system processes the return, the reminders will stop. Customers of Virgin Media. . Options. Connect Mo Jaffery Bradford. Also note date and time the items are collected and some identifying details of the person who collects (van reg. Options. When you place your order, we'll let you know. 1. If it’s not a technical issue you need help with then we’re here to support you on. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. 86Gary. Early Disconnection Fees- PAYM & SIM Only Contract. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. com ) to arrange an appointment for collection team to come round and pick it up. Reply. equipment, enabling us to save space on our fleet. They provide telephone, television and internet services. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. Regards. Do feel free to call our team on 0345 454 1111 or 150 on your Virgin Media landline service, close to our opening time of 8am - to avoid longer call queues, if you want or need to discuss the pending visit with our team further. Final payment in Collections. ’s lowest prices for fibre optic broadband, TV and phone packages. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Browse Virgin Media Virgin Media Community. 1. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. Equipment Collections Representative Virgin Media. You'll be the person who collects our equipment from active or disconnected customers premises. Or stream, control and manage. All customers need to do is contact Virgin Media to arrange the return. QuickStart, set up and connections. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Hi there, very sorry to hear this, have you tried ringing our team. I’m being called for collections for someone else. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. In addition, this is not a new problem because. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. Skip to hauptinsel content Accessibility Help . 0 Kudos Reply. Full time People enjoy this job; Good employer; Good shift notice. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. I am anxious to return the unused equipment to avoid incurring any expense. Hi. All Virgin Media equipment is clearly branded. Can I request a disconnection online? Yes you can. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. 0 Kudos.